25-22 Higashikanonmachi, Nishi-ku, Hiroshima 733-0032

Privacy Policy

Radiant Azalea Godo Kaisha ("the Company") sets out below how personal data submitted through this website is collected, used, and protected. This policy applies to visitors of Radiant Azalea and to anyone who submits information through its contact forms.

Data collection

• Personal data collected includes the name and email address entered in contact forms, and, where written in the message field, any details a visitor chooses to share about their situation.
• Data is collected directly through forms, and indirectly through cookies where consent has been given (see the Cookie Policy).
• The legal basis for processing contact-form submissions is the visitor's consent, given by submitting the form, and the Company's legitimate interest in responding to enquiries.
• Submitted data is retained for as long as needed to respond to the enquiry and to keep a record of any matter undertaken, and is deleted on request as described below.

Data usage

• Personal data submitted is used to respond to enquiries and, where a matter proceeds, to carry out the agreed work.
• Data is not sold or shared with third parties for their own marketing purposes.
• Marketing communications are not sent unless separately agreed with the visitor.
• Where analytics cookies are accepted, aggregated data may be used to understand how the website is used and to improve it.

Data protection measures

• Reasonable technical and organisational measures are in place to protect submitted data against unauthorised access.
• Access to submitted enquiries is limited to those within the Company who need it to respond.
• In the event of a data breach affecting personal data, affected individuals and relevant authorities are notified as required by applicable law.

User rights

• You may request access to the personal data held about you.
• You may request that inaccurate data be corrected, or that your data be deleted.
• You may request a copy of your data in a portable format.
• You may object to further processing of your data at any time.
• To exercise any of these rights, contact the office using the details on the Contact page.

Documents that name other people

A lease, a restoration estimate or a sale contract rarely concerns the sender alone. It names a landlord, a managing agent, a guarantor, sometimes a previous tenant or a neighbouring owner. When such a document is sent to the office for review, the Company handles those names and addresses only for the purpose of reading the document, and does not contact the people named unless the sender asks it to and agrees the wording of that contact in advance.

Where only part of a document is relevant, the office will say so and suggest that the remaining pages be withheld or blacked out. A review can usually be completed on a copy with account numbers, seal impressions and guarantor details masked.

Photographs of rooms

Restoration disputes are often decided on photographs: the state of flooring, walls and fittings at move-in and at move-out. Photographs sent for this purpose can show the inside of a home and personal belongings. They are viewed only by the person preparing the written review, are not published or reused as examples, and are deleted with the rest of the matter file when the retention period below ends.

How long a matter file is kept

A written summary may be relied on months later, when a renewal comes round or a deposit is returned short. For that reason the Company keeps the documents and correspondence for a matter for five years from the date of the written summary, then deletes them. An enquiry that did not become a matter is deleted after one year. Either period can be shortened at the sender's written request, provided the office is not then asked to answer questions about a summary it can no longer check.

The Act on the Protection of Personal Information

The Company handles personal information in line with the Act on the Protection of Personal Information (APPI). Personal data is not provided to a third party without consent, except where the law requires it. If a matter needs a lawyer or a judicial scrivener, the office will name the professional it suggests and pass on documents only once the sender has agreed. Requests to disclose, correct, stop using or delete personal data can be made in writing to Radiant Azalea Godo Kaisha, 25-22 Higashikanonmachi, Nishi-ku, Hiroshima 733-0032, or by telephone on +81 82-231-4533; the office will confirm the requester's identity before acting and reply in writing.