Offer 2 of 3
A clearer view of where wear ends and damage begins
Consultation on a restoration cost claim, weighed against the published guidelines.
HomeThe promise
A one-hour consultation reviewing the photographs and itemised claim you have received, explaining where the published guidelines place each item, and what a proportionate response looks like — so a reply to the managing agent is grounded in a documented standard rather than a guess.
The problem
Restoration disputes are one of the most common disagreements in Japanese tenancy, largely because the boundary between ordinary wear and tenant-caused damage is not obvious from the lease alone. A claim arrives itemised and final-looking, and many tenants pay it simply because contesting it feels uncertain. That uncertainty is usually smaller than it appears once the guidelines are applied to the specific items claimed.
The solution
Each item in the claim is checked against the published wear-and-damage guidelines and against what the photographs actually show. The consultation covers which items are ordinarily the landlord's responsibility, which fall to the tenant, and what a settlement without escalation might reasonably look like.
The experience
Send the itemised claim and photographs in advance so the consultation hour is used efficiently. The hour itself is a direct conversation working through the claim item by item, followed by a written summary you can refer back to, and where appropriate a draft reply to the managing agent.
The investment
¥12,500
One hour, with materials reviewed in advance.
- · Written summary of the consultation
- · Draft reply where appropriate
- · Reference to the applicable guidelines
The proof
Progress is measured by how many items in the claim are resolved with a clear reference point, rather than left as a judgment call. Most consultations are scheduled within a few days of the initial request, with the written summary following shortly after the call.
The guarantee
If, after an initial look at the claim, the situation is better suited to a different kind of help, that will be said plainly before the consultation is booked. There is no obligation attached to the first message describing your situation.
Next steps
Send the itemised claim and any photographs you have through the contact form, along with a short note on your situation. A time for the consultation is arranged once the materials are reviewed.